Export non-conformances

If you export animal products or material, or wine, you must report export non-conformances to MPI within 24 hours. If you don't, there are penalties. Find out about the requirements.

Notify MPI as soon as possible

If you export wine or animal products  and they become non-conforming (non-compliant), you must notify the Ministry for Primary Industries (MPI) as soon as possible. This must not be later than 24 hours after the event or after you find out about it.

Why you need to report promptly

Export non-conformances (ENCs) can have a serious impact on trade and compromise New Zealand's reputation as a trusted supplier of food and food-related products. As an exporter, you are legally obliged to report them within 24 hours.

If you fail to comply with these obligations, even unintentionally, you can be fined. For full details, check the relevant Act.  

Examples of export non-conformances

You must notify MPI if the products you have exported, or are about to export:

  • aren't fit for their intended purpose. This may be due to any event which occurred or could have occurred prior to entry into the destination country (regardless of when it was detected)
  • are refused entry by the government of the destination country
  • do not meet, or no longer meet relevant Overseas Market Access Requirements
  • do not have, or no longer have the required official assurances.

If you're not sure it's a non-conformance

The export non-conformance (ENC) guidance document and decision tree have more information about the process for animal products. They will help you decide whether the issue should be reported as an export non-conformance or not.

If you're still not sure, contact us.

Products intended for export

For products that have not yet left New Zealand, your obligation to notify MPI begins at the time the product leaves the final MPI registered or listed operator. This excludes transporters.

How to report non-conformances to MPI

For animal products

You can use an MPI form to ensure you include all the information we need. You can also use your own form, as long as your notification contains all the necessary information.

Email your report to food.assurance@mpi.govt.nz

For wine

Send us details of the non-conformance, including:

  • the date it was identified
  • the destination country and location of the wine
  • why it doesn't comply
  • wine details (including quantity, volume, type)
  • what you've done about it.

Email your report to wine.query@mpi.govt.nz


Help with non-conformance issues

In some cases, MPI may be able to help you resolve market access issues. MPI can help only if you have notified the non-conformance and provided all the relevant details.

Get a replacement export certificate

If your products have been refused entry at the border due to export certificate errors, and you need a replacement certificate or additional official assurance, you must follow the normal certificate replacement process. This is in addition to reporting the export non-conformance.

For animal products

Follow the specifications for replacement certificates in these Notices.

For wine

Contact MPI about getting a replacement certificate by emailing info@mpi.govt.nz

Surrender the original certificate

You must surrender the original certificate before a replacement can be produced. Certificates can be surrendered to MPI in New Zealand, or a New Zealand embassy or high commission in the destination country.

Bringing exports back into NZ

Meet biosecurity requirements

If you are bringing returned animal products back into New Zealand, you must first meet the biosecurity requirements outlined in the Returned New Zealand Animal Products Import Health Standard (IHS).

Returned animal products for re-export

If you intend to re-export your returned animal product with an MPI official assurance, you must also be able to provide evidence that it hasn't been opened or changed (evidence of non-manipulation). Your returned product may be inspected.

For non-dairy animal products, you must comply with the requirements in OMAR 01/172.

For dairy products, you need to complete the form below and send it to food.assurance@mpi.govt.nz

Live animals and germplasm

Due to disease risks, there are limited situations where live animals can be brought back to New Zealand. 

Wine

If you are bringing your wine back into New Zealand, notify MPI by emailing details to wine.query@mpi.govt.nz

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