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REDUCED SERVICES DURING CHRISTMAS AND NEW YEAR 2024–25

From 16 December 2024, the following application types will take longer than normal to process. This is due to the reduced availability of MPI staff over the Christmas and New Year holiday season. Services will return to normal on 6 January 2025.

Applications for new and existing customers

  • Transitional and Containment facilities.
  • Facility Operators.
  • Accredited Persons.

Note: If you are applying for a new facility, and you have containers arriving between 16 December 2024 and 6 January 2025, you will be required to make arrangements to have your containers cleared at an alternative approved facility.

Facility operators and accredited persons

Facilities receiving containers must have:

  • an MPI-approved facility operator
  • at least one trained, accredited person (AP).

The facility operator is the person who will have overall responsibility for the facility.

Find out how to get approval to become a facility operator

Facilities receiving containers (air freight and all sea containers) must also have enough accredited persons (APs) available to check containers and goods. Accredited persons are responsible for inspecting containers, supervising their unpacking and containing any biosecurity risks found.

Airports and accredited persons

Airports receiving air containers conveying international baggage must have trained accredited persons actively supervising the unloading of baggage from air containers.

The airport or airline service provider may choose to have an MPI -approved facility operator.

Become an accredited person

We've created a step-by-step process for getting appointed as an accredited person.

Follow the steps

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Who to contact

If you have questions about accredited persons:

MPI business units