Download Guidance for Developing Good Operating Practice Procedures: Complaints, Non-conforming Product, Corrective Action and Recalls

Food business operators have a legal duty to ensure the food they sell is safe and suitable. A system for managing problems with products will ensure the operator is able to:
- control the product that is released from their control;
- quickly and effectively recall or withdraw product from the market;
- inform customers if they suspect or become aware product is unsafe so they do not use it and become ill.