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How to report the non-conformance

Use the MPI form to ensure you include all the information we need. You can also use your own form, as long as it contains all the necessary information.

Email your report to food.assurance@mpi.govt.nz

Examples of non-conformance

You must notify MPI if the honey or bee products you have exported, or are about to export:

  • aren't fit for their intended purpose. This may be due to any event which occurred or could have occurred prior to entry into the destination country (regardless of when it was detected)
  • are refused entry by the government of the destination country
  • do not meet, or no longer meet relevant Overseas Market Access Requirements
  • do not have, or no longer have the required official assurances.

If you're not sure it's a non-conformance

The export non-conformance (ENC) guidance document and decision tree have more information about the process for animal products. They will help you decide whether the issue should be reported as an export non-conformance or not.

If you're still not sure, email food.assurance@mpi.govt.nz.

Get a replacement export certificate

If your products have been refused entry at the border due to export certificate errors, and you need a replacement certificate or additional official assurance, you must follow the specifications for replacement certificates in this Notice:

Surrender the original certificate

You must surrender the original certificate before a replacement can be produced. Certificates can be surrendered to MPI in New Zealand, or a New Zealand embassy or high commission in the destination country.

Bringing exports back into NZ

If you are bringing NZ-origin animal products back into New Zealand, you must first meet the biosecurity requirements outlined in the Returned New Zealand Animal Products Import Health Standard (IHS). This includes providing documentation confirming the products were under official control while overseas.

Returned honey or bee products for re-export

If you intend to re-export your returned honey or bee product with an MPI official assurance, you must also be able to provide evidence that it hasn't been opened or changed (evidence of non-manipulation). Your returned product may be inspected.

You must comply with the requirements in OMAR 01/172.

Who to contact

If you have questions about exporting honey and bee products, email exporterhelp@mpi.govt.nz

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