Office telephone number
The phone number for all border clearance offices listed on this page is 0800 22 20 18
International mail centre
For all international mail centre enquiries, phone 0800 00 83 33.
List of offices
- Whangarei
- Auckland International Airport
- Auckland Port
- Auckland Metro Group
- Auckland Target Evaluation (Cargo)
- Auckland Facilities Approval Group
- Hamilton
- Tauranga
- Gisborne
- Napier
- Palmerston North
- New Plymouth
- Wellington
- Wellington International Airport
- Nelson
- Christchurch (Cargo)
- Christchurch International Airport
- Christchurch (Lyttelton) port
- Timaru
- Queenstown Airport
- Dunedin
- Dunedin Airport
- Invercargill
Whangarei
32 Herekino St
Private Bag 9013
Whangarei 0148
Phone: 0800 22 20 18
Auckland International Terminal Building (ITB)
Ray Emery Drive
Auckland Airport
Auckland
Phone: 0800 22 20 18
Email: aklitbops@mpi.govt.nz
Auckland Port
Auckland Wharf will handle all on-wharf inspections.
Send applications to Target Evaluation (Cargo).
23 Quay Street
PO Box 39
Auckland
Phone: 0800 22 20 18
Auckland Metro Group
Responsible for air and sea freight inspections at transitional facilities in the Auckland area. This includes sea containers, vehicles, fresh produce, express freight, unaccompanied baggage, forest produce, Asian foodstuffs, traditional Chinese medicines, machinery, car parts, seed, grain, cut flowers, nursery stock, and other products.
Metro office: 0800 22 20 18
Auckland Target Evaluation (Cargo)
PO Box 53 066
Auckland 2150
Phone: 0800 22 20 18
Locations of counters for private importers
For enquiries that don't relate to unaccompanied baggage, importers can visit the Target Evaluation Counter at the Auckland MPI Centre – 17 Maurice Wilson Avenue, Auckland Airport, Auckland 2022. The Target Evaluation Counter is open between 8.30am and 4.30pm, Monday to Friday.
Auckland Facilities Approval Group
Responsible for the monitoring and approval of MPI approved transitional facilities (ATFs) within the Auckland area. This group is also responsible for monitoring and approving containment facilities (including post-entry quarantine facilities) in the Auckland area and temporary facility approvals.
The processing of applications for approval will vary depending on the type of approval requested. Allow at least 6 weeks.
For transitional facility approvals, either:
- email facilityapprovals@mpi.govt.nz
- or call 0800 22 20 18
Hamilton
Campbell Block
Ruakura Research Centre
10 Bisley Road
PO Box 966
Waikato Mail Centre
Hamilton
Phone: 0800 22 20 18
Tauranga
11 Nikau Crescent
Private bag 12031
Mount Maunganui
Phone: 0800 22 20 18
Gisborne
59 Awapuni Road
PO Box 2122
Gisborne 4040
Phone: 0800 22 20 18
Napier
Opus House
6d Ossian St
Ahuriri
PO Box 348
Napier
Phone: 0800 22 20 18
Palmerston North
Longburn – Inland Port
88 Works Road
PO Box 1654
Palmerston North
Phone: 0800 22 20 18
New Plymouth
2–8 Bayly Road
PO Box 794
New Plymouth 4340
Phone: 0800 22 20 18
Wellington
The Customhouse
1 Hinemoa Street
Centreport
PO Box 3042
Wellington 6140
Phone: 0800 22 20 18
Wellington International Airport
The Customhouse
1 Hinemoa Street
Centreport
Wellington
Phone: 0800 22 20 18
Email: mqswlg@mpi.govt.nz
Nelson
118 Vickerman Street
Port Nelson
PO Box 7041
Nelson
Phone: 0800 22 20 18
Christchurch (Cargo)
14 Sir William Pickering Drive
Burnside
Private Bag 4765
Christchurch
Phone: 0800 22 20 18
Christchurch International Airport
30 Durey Rd
Christchurch Airport
Christchurch
Phone: 0800 22 20 18
Email: mqschap@mpi.govt.nz
Christchurch (Lyttelton) port
5 Norwich Quay
Lyttelton 8082
Phone: 0800 22 20 18
Email: mqslyt@mpi.govt.nz
Timaru
21 Ritchie Street
Timaru
PO Box 516
Timaru 7940
Phone: 0800 22 20 18
Queenstown Airport
1 Sir Henry Wigley Drive
Frankton
PO Box 2301
Wakatipu
Queenstown 9300
Email: mqszqn@mpi.govt.nz
Phone: 0800 22 20 18
Dunedin
73 Otaki Street
Private Bag 1926
Dunedin
Phone: 0800 22 20 18
Dunedin Airport
73 Otaki Street
Private Bag 1926
Dunedin
Phone: 0800 22 20 18
Email: mqsdud@mpi.govt.nz
Invercargill
90 Tweed Street
PO Box 1065
Invercargill 9810
Phone: 0800 22 20 18